Airport and Boarding Experience

Feeling a bit lost at the airport? No worries! Here are the basic guidelines to help you navigate your way on the day of your flight!

Overview

Description

1️⃣ Arrival and Check-In

Before arriving at the airport, make sure to check in online!

If you can't check in online, you can line up at the regular airport counters.

Visit this article for more information about checking in: Check-in & Boarding Passes

 

2️⃣ Baggage Check-In

After checking in, you can drop your baggage via:

  • Self Bag Drop Kiosks (for NAIA Terminal 3 only), or;
  • Regular Bag Drop Counters

For checked baggage in connecting flights, visit this article: Connecting flight procedures

 

3️⃣ Security and Screening

  • 🎫 Prepare your boarding pass and physical ID or passport.
    • This will be inspected at passenger entrances / immigration.
  • 🚫 Make sure you're not bringing any Dangerous Goods.
    • All items classified as Dangerous Goods will automatically be confiscated by security. 

📝 If you are exiting or entering the Philippines:

  • Register your flight via eTravel within 72 hours (3 days) before departure, then save the QR code generated at the end of the form.

 

4️⃣ Boarding and Departure

If you need special assistance at the airport, please refer to this article: Mobility and Medical Assistance
  • 🎫 Check your boarding pass to know your boarding gate number and time.
    • Changes will be communicated through airport screens or through a text message.
    • Make sure to check for any gate changes at least 1 hour before departure!
  • ⌚ Boarding starts 45 minutes before departure and closes 15 minutes before departure.
  • 🛂 Prepare your individual boarding pass and physical ID or passport for scanning at the boarding gate.

 

⚠️ NOTE:

Manila Departures and Arrivals:

  • 5J flights: NAIA Terminal 3
  • DG flights: NAIA Terminal 2

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