Contacting Cebu Pacific's Customer Service
Need assistance with your booking or have inquiries about essential travel? Here’s how to contact our customer service team for help.
Overview
Description
💬 Chat with Charlie
- Charlie can answer your questions and help you check your flight status, follow up on a refund, request for Travel Certificate, and a lot more.
- If needed, she can also connect you to a Live Agent. She's online 24/7 and is always ready to help you!
Here's how you can chat with Charlie:
- On the Cebu Pacific mobile app: Simply tap on the ☰ Menu at the bottom right corner. Under the Talk to Us section, you have the option to chat with Charlie.
- On the Cebu Pacific Air website: Look out for Charlie at the bottom right corner. Click on the icon and send her your questions.
For guests outside the PH:
☎️ Reach out to our Call Center Hotlines
- Australia
- 📞 + 612 9119 2956
- ⏰ 7am - 10pm (PH local time, daily)
- Japan
- 📞 +81 3 4578 1447
- ⏰ 8am - 6pm (JP local time), Monday - Friday
- Hong Kong
- 📞 +852 397 33800
- ⏰ 7am - 10pm (PH local time), daily
- China
- 📞 +86-400-670-0780
- ⏰ 8am - 6pm (CN local time), daily
- 📩 cebcustomercarechina@cebupacificair.com (for China only)
- South Korea
- 📞 +82-2-6105-2037
- ⏰ 8am - 6pm (KR Local Time), Monday - Friday
- Taiwan
- 📞 +886-2-2656-3576
- ⏰ 8am - 5pm (TW local time), Monday - Friday
📩 Send us an email
- Got questions or concerns? We're here to help! Send us an email at cebcares@cebupacificair.com.
🧑💻 Answer our Guest Feedback Form
- We value your insights and would love to hear about your experience! Send us your questions and comments by filling out our Guest Feedback Form.
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