How to Contact Cebu Pacific Customer Service

Need assistance with your booking or have inquiries about essential travel? Here’s how to contact our customer service team for help.

Overview

Description

 
💬 Chat with Charlie
  • Charlie can answer your questions and help you check your flight status, follow up on a refund, request for Travel Certificate, and a lot more.
  • If needed, she can also connect you to a Live Agent. She's online 24/7 and is always ready to help you!
 
Here's how you can chat with Charlie:
  • On the Cebu Pacific mobile app: Simply tap on the ☰ Menu at the bottom right corner. Under the Talk to Us section, you have the option to chat with Charlie.
  • On the Cebu Pacific Air website: Look out for Charlie at the bottom right corner. Click on the icon and send her your questions.
 
For guests in the PH:
  • Our customer service hotline in the Philippines is no longer available. However, you can still reach out to us through Charlie on the Cebu Pacific mobile app or website.
 
For guests outside the PH:
 
☎️ Reach out to our Call Center Hotlines
  • Australia
    • 📞 + 612 9119 2956
    • ⏰ 7am - 10pm (PH local time, daily)
  • Japan
    • 📞 +81 3 4578 1447
    • ⏰ 8am - 6pm (JP local time), Monday - Friday
  • Hong Kong
    • 📞 +852 397 33800
    • ⏰ 7am - 10pm (PH local time), daily
  • China
  • South Korea
    • 📞 +82-2-6105-2037
    • ⏰ 8am - 6pm (KR Local Time), Monday - Friday
  • Taiwan
    • 📞 +886-2-2656-3576
    • ⏰ 8am - 5pm (TW local time), Monday - Friday
 

 

📩 Send us an email

 

 

🧑‍💻 Answer our Guest Feedback Form

  • We value your insights and would love to hear about your experience! Send us your questions and comments by filling out our Guest Feedback Form.
 
 
 

 

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