Requesting for Travel and Disruption Certificates

Easily request a travel or disruption certificate by chatting with us on our app or website.

Overview

Description


📂 Certificates


 

To generate a Certificate of Travel or Non-Travel, please use our chat service.

  • Certificate of Travel (COT)
    • Proof that a passenger was able to board their flight. This is available after the flight has been completed.

  • Certificate of Non-Travel (CONT)
    • Proof that a passenger was unable to board their flight. This is available after the flight has been completed.

To claim your Certificate of Flight Disruption, please get in touch with a live agent by chatting with us.

  • Certificate of Flight Disruption (COFD)
    • Proof that a passenger's flight was cancelled or affected by a schedule change.

 

There is no fee to request a certificate.

  • Simply state your request, then provide your booking reference number and your last name.

💡 We are available 24/7 to assist you with your certificate request.

Did you find this article helpful?