Requesting for Travel and Disruption Certificates
Easily request a travel or disruption certificate by chatting with us on our app or website.
Overview
Description
📂 Certificates
To generate a Certificate of Travel or Non-Travel, please use our chat service.
- Certificate of Travel (COT)
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Proof that a passenger was able to board their flight. This is available after the flight has been completed.
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- Certificate of Non-Travel (CONT)
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Proof that a passenger was unable to board their flight. This is available after the flight has been completed.
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To claim your Certificate of Flight Disruption, please get in touch with a live agent by chatting with us.
- Certificate of Flight Disruption (COFD)
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Proof that a passenger's flight was cancelled or affected by a schedule change.
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There is no fee to request a certificate.
- Simply state your request, then provide your booking reference number and your last name.
💡 We are available 24/7 to assist you with your certificate request.
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