Requesting for Travel and Disruption Certificates
Easily request a travel or disruption certificate by connecting with a Live Agent through Charlie on our app or website.
Overview
Description
📂 Certificates
Chat with our live agents who can generate the following certificates for you:
- ✅ Certificate of Travel (COT)
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Proof that a passenger was able to board their flight. This is available after the flight has been completed.
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- ❌ Certificate of Non-Travel (CONT)
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Proof that a passenger was unable to board their flight. This is available after the flight has been completed.
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- ⚠️ Certificate of Flight Disruption (COFD)
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Proof that a passenger's flight was cancelled or affected by a schedule change.
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There is no fee to request a certificate from our live agents.
- Simply state your request, then provide your booking reference number and your last name.
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