Third-party or travel agency bookings
Learn more about bookings created with third-party channels.
Overview
Description
🤳🏻 Managing third-party bookings
If you arranged for a booking via third-party sites (e.g. Agoda, Booking.com, Skyscanner) or via a travel agency, you should be able to manage your booking on our app or website.
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We recommend contacting the travel agency or third-party site where your booking was originally created if you have encountered any of the following:
- Problems with managing your booking (rebooking, purchasing add-ons, updating guest details), or
- Problems with getting your itinerary, or
- Issues with trying to claim a refund, or
- The app or website doesn't recognize your booking reference number.
You can view your itinerary and purchase add-ons, such as CEB Baggage, via our Manage Booking page.
- More add-ons, such as CEB Meals and CEB Seat Selector, are available on the Cebu Pacific mobile app!
- Make sure to add these to your booking for a more comfortable flight.
- To learn more, browse through our manage booking articles here: Manage your Booking
💡 If you are not able to contact your travel agent, please reach out to a Live Agent by chatting with Charlie via our app or website.
✈️ Flight disruptions
- If your flight gets disrupted (e.g. delayed, changes to flight time), it's possible that you won't receive notifications about it.
- This is because the email that was used to book the flight may not belong to you, so you may not be getting updates directly.
- For cases like this, we recommend contacting your travel agency or the third-party site where your booking was originally created.
- If you are not able to contact your travel agent:
- You may approach our staff at the airport or reach out to a Live Agent by chatting with Charlie via our app or website.
Learn more about flight disruptions in these articles:
✅ Affiliated travel agencies
- To ensure reliability, we recommend asking the travel agency to provide proof of affiliation with Cebu Pacific, such as a certificate or confirmation email.
💡 Tips
- To avoid problems with managing your booking in the future, we advise you to book directly on the Cebu Pacific app or website (https://www.cebupacificair.com).
- If you're using our app, look out for the Verified by CEB badge to ensure that you're booking with us directly.
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