Traveling with Service and Emotional Support Animals

We want to ensure a smooth experience for you and your furry companion. Learn more about the travel requirements needed to bring your service and emotional support animals on our flights.

Overview

Description

🐕‍🦺 Traveling with Service and Emotional Support Animals


Service Animals (SVANs) and Emotional Support Animals (ESANs) are welcome onboard our flights!


Make sure to declare that you'll be bringing them with you at the time of booking or via Manage Booking.

🐶 General Guidelines:

 

  • We only accept dogs as SVANs/ESANs.
  • Only one (1) dog is allowed per flight.
  • Household pets are accepted on flights via CEB Cargo only.

✅ Travel Requirements


At the airport counter, you need to present evidence that your dog is a Service or Emotional Support Animal.

Service Animals Emotional Support Animals
  1. Document confirming the Service Animal has been trained
  2. Complete and up-to-date Vaccination Card 
  1. Document with letterhead from your medical doctor supporting the need for emotional support animal
  2. Complete and up-to-date Vaccination Card 

 

🐕 Acceptable accessories for your dog


Make sure your dog is securely muzzled, leashed, and harnessed all the time.

  • We accept the following types of muzzle:
    • Soft muzzle
    • Basket-type muzzle
    • e-Collar
    • Soft collar
  • For Emotional Support Animals kept inside a soft carrier:
    • Make sure the soft carrier is compact enough to fit under the seat.
      • A bag measuring 20cm x 20cm x 35cm generally fits under the aircraft seat. However, please note that the space may vary per aircraft.


✈️ Flight reminders

 

  • You cannot sit on the exit row and your dog will not occupy a seat.
    • We recommend sitting by the window with your dog positioned between you and the window.
    • Learn more about how to change or upgrade your seat in this article: CEB Seat Selector Add-On
  • Bring moisture-absorbent material such as plastic-backed pads.
    • Your dog must wear pet diapers and sit on moisture-absorbing material during the flight. 
    • Alternatively, you can provide a document showing that your dog does not need to relieve itself during the flight.
  • Check for any required clearances from the appropriate government authorities.
    • For guests coming to / from Australia, please visit this article for more information on traveling with your Seeing Eye dog. 

Policies & Guides

How to declare your Service / Emotional Support Animal

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