Traveling with Service and Emotional Support Animals

We want to ensure a smooth experience for you and your furry companion. Learn more about the travel requirements needed to bring your service and emotional support animals on our flights.

Overview

Description

General Guidelines

🐾 Cebu Pacific only accepts dogs as service animals or emotional support animals onboard flights.

  • Make sure to declare that you'll be bringing your dog with you at the time of booking or via Manage Booking.
  • Only one (1) dog is allowed per flight.

 

🐶 Service dogs are welcome on all flights operated by Cebu Pacific (5J), Cebgo (DG), and AirSWIFT (T6).

  • Meanwhile, emotional support dogs are currently accepted only on Cebu Pacific (5J) and Cebgo (DG) flights.
  • We're actively working to accommodate emotional support dogs on AirSWIFT (T6) flights soon!

 

Other household pets are accepted on flights via CEB Cargo only. 

 

✅ Travel Requirements

At the airport counter, you need to present evidence that your dog is a service or emotional support animal.

Service Animals Emotional Support Animals
  1. Document confirming the Service Animal has been trained
  2. Complete and up-to-date Vaccination Card 
  1. Document with letterhead from your medical doctor supporting the need for emotional support animal
  2. Complete and up-to-date Vaccination Card 

 

🐕 Acceptable accessories for your dog


Make sure your dog is securely muzzled, leashed, and harnessed all the time.

  • We accept the following types of muzzle:
    • Soft muzzle
    • Basket-type muzzle
    • e-Collar
    • Soft collar

For emotional support dogs kept inside a soft carrier, make sure the soft carrier is compact enough to fit under the seat.

  • A bag measuring 20cm x 20cm x 35cm generally fits under the aircraft seat. However, please note that the space may vary per aircraft.


✈️ Flight reminders

You cannot sit on the exit row and your dog will not occupy a seat.

  • Service or emotional support dog must fit either on the passenger's lap or within their leg room or space.
    • We recommend sitting by the window with your dog positioned between you and the window.
  • If the dog is too large or extends on another passenger's space:
    • The passenger with the dog may be moved to a seat with an empty seat next to them, if available.
    • If the flight is full, the passenger may be rebooked on a later flight with more space.
  • To guarantee extra space for the service or emotional support dog, we recommend purchasing an additional seat next to the passenger.

 

Bring moisture-absorbent material such as plastic-backed pads.

  • Your dog must wear pet diapers and sit on moisture-absorbing material during the flight. 
  • Alternatively, you can provide a document showing that your dog does not need to relieve itself during the flight.

 

Check for any required clearances from the appropriate government authorities.
  • For guests coming to / from Australia, please visit this article for more information on traveling with your Seeing Eye dog. 

 

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