Refund Concerns

Has your flight been disrupted? Are you too sick to travel? Learn more about requesting for refunds.

Overview

You may request for a refund if:

Your flight was canceled by us
You are a pregnant mother unfit to fly
You, or another passenger in the booking has a serious illness, or has died
- or an immediate family member of yours or another passenger has recently died
Other causes such as:
- You were denied entry by immigration
- Your booking has unused government taxes (i.e. Travel Tax; terminal fee)
- Your booking has an unused Unaccompanied Minor Fee
- You're an exempted guest who paid for the PH Travel Tax
- Your card got charged twice for the same booking
- A double booking for the same passenger was made due to a system glitch

For concerns about flight disruptions and voluntary cancellations, please visit these articles:

Refunds are processed within 15 days in the original form of payment and is subject to our fare rules.

Depending on your payment method, it may take up to 2 billing cycles for your refund to be credited.

If it's been more than 15 days since your refund request, head to the Guest Feedback Form.
- Select "I want to know the status of my refund" and enter your booking details.
You may also chat with us to connect you with a Live Agent who can help.

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