Medical, mobility, and travel assistance
Know more about the assistance available to ensure a smooth travel experience for Senior Citizens, Persons with Disabilities (PWDs), and Persons with Reduced Mobility (PRMs).
Overview
Description
✋ Requesting assistance
We're committed to making travel accessible to everyone. If you or someone with you needs help boarding, we're ready to help. 😊
- Just make sure to declare your request ahead of time, so we can get things ready for you.
- You can request assistance when you first book a flight, or through Manage Booking on the Cebu Pacific app.
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When you arrive at the airport, inform staff about your request. There will be a dedicated lane for PWDs/PRMs and Senior Citizens.
♿ Mobility / wheelchairs
If you'd like to request wheelchair assistance at the airport, you may do so for free!
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Please declare your wheelchair request no later than four (4) hours before your flight.
🧑🦽➡️ You can also bring your own wheelchair / mobility aid on the flight, free of charge.
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You may use it when boarding; our cabin crew will collect it for you upon entering the aircraft;
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Your wheelchair will be stored in the aircraft for proper safekeeping;
- The wheels of your wheelchair will not be deflated;
- We will make sure your wheelchair is ready as you deplane from the aircraft.
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🧑🦼➡️ If your battery / mobility aid is battery-operated:
- Please note the battery restrictions:
- We can only accept mobility aids powered by lithium or non-spillable batteries;
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Wheelchairs powered by a single lithium battery must not exceed 300Wh;
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If it's powered by 2 batteries, each battery cannot exceed 160 Wh.
- If the battery is detachable,
- It must be removed and carried in a secured container/case.
- If it's not detachable,
- Please secure the battery terminals to prevent short-circuits.
🩺 Medical assistance
🚑 Guests who are recovering from a major illness or surgery are welcome on board.
- Please declare your request no later than four (4) hours before your flight.
- Request a medical certificate from your doctor indicating that you are "Fit to Travel".
🫁 If you need to bring a Personal Oxygen Concentrator (POC):
- You may bring it free of charge. Please declare it no later than two (2) hours before your flight.
- We only accept FAA-approved POCs that can fit in the overhead bin, or under the aircraft seat.
- Request a medical certificate from your doctor indicating the need to use the POC in-flight.
💊 If you need to bring other medical equipment (e.g. syringes, medicine, etc.)
- You may bring it free of charge. It will be exempt from your hand-carry limit.
🐕🦺 Traveling with Service and Support Animals
For more information about our policies, visit this article: Traveling with Service and Support Animals
🤰 Pregnant guests and other concerns
If you are less than 34 weeks pregnant and would like to request wheelchair assistance at the airport, you may do so for free!
- Please declare your request no later than four (4) hours before your flight.
If you are more than 34 weeks pregnant:
- Request a medical certificate from your doctor indicating that you are "Fit to Travel".
If you, or another guest has a severe Psychosocial Disability:
- They must be accompanied by at least 2 adult companions.
- If you need assistance at the airport, please declare your request no later than two (2) hours before your flight.
FAQ
How to declare or request assistance
Other policies
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