Traveling with Service and Support Animals
We want to ensure a smooth experience for you and your furry companion. Learn more about the travel requirements needed to bring your service and emotional support animals on our flights.
Overview
Description
πβπ¦Ί Traveling with Service and Support Animals
Service Animals (SVANs) and Emotional Support Animals (ESANs) are welcome onboard our flights!
Make sure to declare that you'll be bringing them with you at the time of booking or in Manage Booking.
πΆ General Guidelines:
- We only accept dogs as SVANs/ESANs.
- You're allowed to bring one dog per flight.
- Household pets are accepted on flights via CEB Cargo only.
- Learn more about shipping household pets here: CEB Cargo
- Learn more about shipping household pets here: CEB Cargo
β Travel Requirements
At the airport counter, you need to present evidence that your dog is a Service or Emotional Support Animal.
| Service Animals | Emotional Support Animals |
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π Acceptable accessories for your dog
Make sure your dog is properly leashed and always harnessed.
- We accept:
- Soft muzzles
- Basket-type muzzles
- e-Collars
- Soft collars
- Harnesses with leashes
- For Emotional Support Animals kept inside a soft carrier:
- They do not need to be harnessed and muzzled.
- Make sure the soft carrier is compact enough to fit under the seat.
βοΈ Flight reminders
- You cannot sit on the exit row and your dog will not occupy a seat.
- We recommend sitting by the window with your dog positioned between you and the window.
- Learn more about how to change or upgrade your seat in this article: CEB Seat Selector
- Bring moisture-absorbent material such as plastic-backed pads.
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Your dog must wear pet diapers and sit on moisture-absorbing material during the flight.
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Alternatively, you can provide a document showing that your dog does not need to relieve itself during the flight.
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FAQ
How to declare your Service / Emotional Support Animal
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