Online Disruption Options

Manage disrupted flights anywhere — no need to visit the airport!

Overview

Description

👋 This article is about flight disruptions. If you want to voluntarily cancel or rebook a flight, visit Voluntary rebooking & cancellation
 

General Guidelines

While we continuously work to ensure your flight departs and arrives on time, on-the-spot delays or cancellations may occur due to environmental, operational or technical reasons.

  • 📢 Affected passengers will be notified by Cebu Pacific frontline team, email, and/or text message.
  • 📱 You can check the real-time status of your flight through cebupacificair.com/flight-status. 
  • 🛡️ We will ensure your welfare is taken care of whenever there are planned or on-the-spot changes to flights. 

After being notified of the disruption, you will be given a link to our Self-Service Disruption Portal (SSDP).

You may also access this by going to Manage Booking on the Cebu Pacific App. 

 

📝 Disruption options

We offer the following flexible options for disrupted guests:

  • 🔁 Rebook your flight

    • Rebook your flight for free up to 30 days before or 30 days after your original schedule.
    • If you need to rebook beyond the 30-day period, chat with Charlie via our app or website to connect with a Live Agent who can help.

  • 💸 Request a refund

    • Request a refund of your fare according to your form of payment.
    • Travel Tax and unused TravelSure will have to be refunded separately.
    • Learn more here: Refund Concerns

  • 🪙 Convert to Travel Fund

    • Store the value of your booking to a non-expiring Travel Fund
    • You can use your Travel Fund for future flights and add-ons.
    • Learn more here: CEB Flexi & Travel Fund

 

✈️ Eligible scenarios

Scenario Rebook Refund Convert to Travel Fund

❌
Your flight was cancelled by us
✔ Yes
✔ Yes
✔ Yes

⌛
Your flight had a schedule change of 1 hour or more
✔ Yes
✗ No
✔ Yes

🛂
If you were denied entry by immigration
✔ Yes
✔ Yes
✔ Yes

🚫
If you were denied boarding by us
✔ Yes
✔ Yes
✔ Yes

⚡
If your flight is affected by unforeseen circumstances (e.g., extreme weather; civil unrest)
*Special Waiver subject to airline discretion / validation
✔ Yes

✗ No
✔ Yes

FAQ

Policies

How to select a flexible option

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Related articles

CEB Flexi and Travel FundRequest a certificateDisruptions at the AirportSeparate a guest from your bookingCheck-in & Boarding PassesVoluntary Rebooking & CancellationPassenger Rights & Airline Policies