Online Disruption Options
Manage disrupted flights anywhere — no need to visit the airport!
Overview
Description
General Guidelines
While we continuously work to ensure your flight departs and arrives on time, on-the-spot delays or cancellations may occur due to environmental, operational or technical reasons.
- 📢 Affected passengers will be notified by Cebu Pacific frontline team, email, and/or text message.
- 📱 You can check the real-time status of your flight through cebupacificair.com/flight-status.
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🛡️ We will ensure your welfare is taken care of whenever there are planned or on-the-spot changes to flights.
- 📜 Know your rights as an air passenger through this article:
- ✅ Check the applicable options for on-the-spot disruptions:
After being notified of the disruption, you will be given a link to our Self-Service Disruption Portal (SSDP).
You may also access this by going to Manage Booking on the Cebu Pacific App.
📝 Disruption options
We offer the following flexible options for disrupted guests:
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🔁 Rebook your flight
- Rebook your flight for free up to 30 days before or 30 days after your original schedule.
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If you need to rebook beyond the 30-day period, chat with Charlie via our app or website to connect with a Live Agent who can help.
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💸 Request a refund
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Request a refund of your fare according to your form of payment.
- Travel Tax and unused TravelSure will have to be refunded separately.
- Learn more here: Refund Concerns
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🪙 Convert to Travel Fund
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Store the value of your booking to a non-expiring Travel Fund
- You can use your Travel Fund for future flights and add-ons.
- Learn more here: CEB Flexi & Travel Fund
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✈️ Eligible scenarios
Scenario | Rebook | Refund | Convert to Travel Fund |
❌ |
✔ Yes
|
✔ Yes
|
✔ Yes
|
⌛ |
✔ Yes
|
✗ No
|
✔ Yes
|
🛂 |
✔ Yes
|
✔ Yes
|
✔ Yes
|
🚫 |
✔ Yes
|
✔ Yes
|
✔ Yes
|
⚡ |
✔ Yes
|
✗ No |
✔ Yes
|
FAQ
Policies
How to select a flexible option
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